How it work

Documents required to start eblaa

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Packages

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Feature SILVER Gold Platinum
Days & Hours of Operations M-F, 9 HOURS M-F, 12 HOURS 24/7 + HOLIDAYS
During Hours of Operations Yes Yes Yes
Email
Ticket
Trouble Shooting Assistance
Online Chat Yes Yes Yes
Video Conference
Remote Access Device
Phone Support
# Of Support Requests / Mo. 10 25 Unlimited
Initial Response Time (during business hours)
Severity 1: Critical to maintain business operations 4 HRS 2 HRS 30 Min
Severity 2: Some impact to business operations 8 HRS 4 HRS 1 HR
Severity 3: Minor to no impact to business 2 Business Days 1 Business Days Same Day
Customer Support
Maximum # of named customer support administrators 1 2 4
Notification of Scheduled Maintenance*** Yes Yes Yes
Notification of Any Cloud Platform Issues Maintenance*** Yes Yes Yes
Pricing Included INR 45,000/- Contact us

Payment

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Credit Cards

VISA & MasterCard through Pay.pw 2.7% + 10¢.

VISA & MasterCard through Pay.pw 2.7% + 10¢.

VISA & MasterCard through Pay.pw 2.7% + 10¢.